Booking Policies

PAYMENT METHODS

  • Bank deposit and wire transfer (TED)
  • Credit Card - Visa, Redecard, Diners, American Express
  • Extras, direct payment at the inn.

A minimum payment of 50% of the total amount of the reservation is requested to guarantee the confirmation of the same, and the remaining balance without check-out.

Check in and check out times

  • Check-in: 2pm
  • Check-out: 12h
  • Late Check-out: No on-site, upon availability
  • We charge service fee and ISS 15%

CANCELLATION POLICY

Requests for cancellations must be sent in writing, to the reservations department of the hostel by email: reservas@estreladagua.com.br.

Low Season, High Season and Holiday

  • Until (30) days before check-in, the amount paid and reverted in a letter of credit, for a future stay, for a period of 01 year from the cancellation data.
  • From seven (07) to (30) days prior to check-in, 30% of the amount paid will be deducted, the remaining balance will be reversed in a letter of credit for a future stay, for a period of 01 year from the cancellation data.
  • Cancellations with less than (07) days of check-in data will not be returned.
  • The reservation holder can arrange for its replacement by another responsible one, under the same conditions, in the same information.
  • In cases where the guest is not presented, 100% of the total amount of the reservation will be charged.
  • If there is a delay or early departure, the full amount of the stay will be charged.

Sightseeing
Road, Arraiald'Ajuda-Trancoso, 1100,
Praia dos Nativos, Trancoso, Bahia, Brazil
Phone: +55 (73) 3668-1030
+ 55 (73) 3668-1172
+55 (73) 99821-9934

E-mail: reservas@estreladagua.com.br
What is application: +55 (73) 99821-9934