Pousada Estrela D' Água - Trancoso, Bahia, CEP: 45818-000, Brazil

Reservation Policy

Booking Policy
PAYMENT METHODS:
• Bank deposit and electronic transfer (TED), Checks
• Credit card - Visa, Redecard, Diners, American Express
• Extras, direct payment at the inn.
It is requested a minimum payment of 50% of the total booking to secure booking confirmation, and the balance at check-out.
Check-in times and Check-out:

Check-in: 14h
Check-out: 12h

Late Check-out: No charge upon availability.
• We charge service fee and ISS 15%

CANCELLATION POLICY: Requests for cancellations must be sent in writing directly to the hostel reservations department by e-mail: reservations @ estreladagua.com

Low season:
• Up to seven (07) days prior to check-in, the amount paid will be converted into credit card (transferable) for a future stay for a period of 01 years from the date of cancellation.

• After seven (07) days prior to check-in, a fine of 30% is charged on the amount paid, the remaining balance will be reversed in credit card (transferable) for a future stay for a period of 01 years from the date of date of cancellation.

• The holder of the reserve can provide his replacement by another charge under the same conditions on the same date.

• In cases where the guest fails to show up will be charged 100% of the total amount.

Extended holidays:
• Up to fifteen (15) days prior to check-in, the amount paid will be converted into credit card (transferable) for a future stay for a period of 01 years from the date of cancellation.

• After fifteen (15) days prior to check-in, a fine of 30% is charged on the amount paid, the remaining balance will be reversed in credit card (transferable) for a future stay for a period of 01 years from the date of date of cancellation.

• The holder of the reserve can provide his replacement by another charge under the same conditions on the same date.

• In cases where the guest fails to show up will be charged 100% of the total amount.

Season / New Year's Eve and Carnival:
• Up to thirty (30) days prior to check-in, the amount paid will be converted into credit card (transferable) for a future stay for a period of 01 years from the date of cancellation.

• After thirty (30) days prior to check-in, a fine of 30% is charged on the amount paid, the remaining balance will be reversed in credit card (transferable) for a future stay for a period of 01 years from the date of date of cancellation.

• The holder of the reserve can provide his replacement by another charge under the same conditions on the same date.

• In cases where the guest fails to show up will be charged 100% of the total amount.

Pousada Estrela D'Água
Road, Arraiald'Ajuda-Trancoso, 1100,
Beach Native, Trancoso, Bahia, Brazil
Phone: + 55 (73) 3668-1030
(73) 3668-1172
(73) 99821-9934
E-mail: reservas@estreladagua.com.br /
What's app: +55 (73) 99821-9934



Badge1 Badge2 Badge3 Badge4 Badge5